Where can I Download my software and see my Activation Code(s)?
You can always access your software downloads and activation codes by logging into the "My Account" section of the website where you purchased your software.
The software Activation Code is not working, how do I get a new one?
Most activation codes are generated based on your Device ID. Below are the types of platforms we support and their corresponding type of ID. If it is different from what you gave us when the software was purchased, please send us your correct ID so we can generate a new code. You can use the links below to see how you can find your Device ID.
Note: Your Device ID is Case Sensitive - please check for this, otherwise the activation code will not work! For Pocket PCs and Smartphones, please check for any blank spaces before or after your Owner Name, and by deleting those the original activation code should work.
If your Device ID was given to us exactly as it is shown on your device, please contact us so we can troubleshoot.
An Upgrade is available for my software. How can I download it?
You can always access your software upgrades by logging into the store's "My Account" section. Next to each product you will see latest version available in the store.
You can check for the upgrade price and get the download and code for new version or simply download the latest upgrade if free of charge.
I received multiple charges on my credit card, what is going on?
If you received only one or no confirmation email for your order, it means your credit card was DECLINED one or more times.
Even when a transaction is declined, the text "MobiHand Inc." can still show up on statements from your financial institution. This does not mean MobiHand is withdrawing any money from your account, but this is simply how Internet credit card payments work. Each time you attempt to purchase a product from us, we attempt to reserve the amount on your account. When the transaction, for any reason, is refused, the reservation still shows up on your statement, but MobiHand cannot use it. Most banks are unfortunately very slow at removing such reservations, sometimes taking up to two weeks, and we apologize for the inconvenience.
If you received more than one confirmation email for your purchase, each with a different order number, please contact us so we can refund the duplicate purchase.
I need Technical Support with a software or accessory, who should I contact?
Software Technical Support: All product technical support is provided by the software developer. Each product page has a link to the software developer's support email or you can find the same email when you login into your account. The email is listed for each software you have purchased.
Please contact them directly, but if you do not receive a reply, please let us know and we will make sure you get your question answered or problem solved.
Accessories Technical Support: All product Technical Support is provided by the product manufacturer. Most products have support information clearly noted in the manual and generally the packaging as well.
If not, you can find our Accessory Manufacturers' sites on this page. You can also find solutions to many common problems on each product's FAQ page (if available).
My order is Pending, why is this and what can I do about it?
The PENDING status means that your order is currently being processed [has been flagged as being potentially fraudulent].
We manually check and approve these orders in 15-30 minutes, so if you did not receive your order confirmation by then, please contact us with a phone number where you can be reached to verify that you are the actual card holder.
If you paid by PayPal and your order is pending, most likely PayPal has not cleared your transaction. As soon as they confirm the payment and notify us we will complete the order and send you the confirmation email. It can take up to seven days for them to clear your payment.
Not Receiving Replies?
If you have contacted us and have not received a reply, your ISP or e-mail client
may be blocking e-mail from @mobihand.com. If you suspect this is happening, please
consult the help section of your e-mail program to see how to relax or remove the
settings that filter or block mail. Once you've established that you should be able
to receive mail from us, please contact us again with your question.
For security reasons, we can only modify orders or send account information when
the request comes from the e-mail address that is associated with your account.
What customers are saying
"Thank You so much it worked!!! You were such a great help. I appreciate your patience
and INSTANT response to my problem."
"Thanks for your quick response and voiding one of the transactions. I was quite
impressed with the quick response." - Kenneth P., IA
"Thank you VERY much for your attention to this matter! I really appreciate it!"
- Jari M.
